Baker Hughes Technical Support Manager (Drill Bits) - Houston, TX in HOUSTON, Texas

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

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Role Summary:

Baker Hughes, a GE company has an opening for a Technical Support Manager in Houston, TX. The Drill Bits product line is the leader in Tricone™, Kymera, PDC, ream-while-drilling and casing drilling technologies. Our application and design engineers work with customers to provide the best drill bits and operating practices for the application to continuously improve drilling performance.


  • Managing a complex portfolio(Kymera, PDC, EZC, EZR, RWD, and DSM) of drill bit designs in a timelymanner for the North America Offshore in the capacity of a field baseddesigner

  • Delivering best in class drillbit products to sales and operations teams, in addition working hand inhand with customers to develop application specific designs

  • Special projects interfacingwith a variety of areas (Gulf of Mexico, Trinidad, East Coast Canada, andAlaska), functional teams, and different Product Lines

  • Responsible for providing salessupport and product application recommendations

  • Coordinates with areaengineering teams to implement area specific product strategies and bestpractices

  • Provides technical guidance andpresentations to customers relating to product performance and new drillbit technology

  • Will investigate unusual orunsatisfactory product performance to determine root cause andpreventative actions

  • Performs customer technicalpresentations

  • Qualifies customer for DrillingOptimization and Application Engineering projects and coordinates efforts

  • Provides technical consultationto customers on product / performance issues

  • Conducts all businessactivities in accordance to BHGE HSE policies, Legal Compliancerequirements and BHGE Culture Pillars


  • Bachelor’s degree inEngineering (mechanical/petroleum preferred)

  • 5 years oilfield industryexperience in drilling

  • Skilled level knowledge of twoor more product lines and proper application of tools

  • Thorough understanding of downhole hydraulics and rig operations

  • Proficient use of computerbased programs related to application of products, including WellCAD,Spotfire, and MS Excel

  • This initiative driven, problemsolver should be willing to increase their knowledge base in drill bit anddrilling systems applications within the oilfield industry.

  • Ability to work and communicatewith all levels of management in a team-oriented environment

  • Travel approximately 30%; withrequired over-night travel

  • May work in the dirt/rig sites;wearing PPE/HSE attire

Desired Characteristics:

  • 5 years drill bit experience

  • Kymera drill bit designexperience

  • PDC drill bit design experience

  • Great relationship with DrillBits Product Line Technology teams.

  • Strong interpersonal,leadership, and sales skills


Houston, TX

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at

Job: Services

Title: Technical Support Manager (Drill Bits) - Houston, TX

Location: Texas-HOUSTON

Requisition ID: 1804086